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Exchange & Return Policies and Instructions

Please note that returns and exchanges must be started within 30 days of order delivery. Products must be unused with tags still attached to be eligible for a return or exchange.

If the returned product is unauthorized or in an unacceptable condition, we reserve the right to cancel the credit and issue an invoice.

Please inspect products upon receipt. Any claim for manufacturer defects, including pictures of the items, should be sent to customer service within the 30 days return window.

No returns nor exchanges can be accepted past the 30 day window.

Free Exchanges

Got the wrong color or size? Exchanges can be made for the same product in a different color and/or size at no cost to you. 

To be eligible for an exchange: 

  • The exchange must be started within 30 days of order delivery.  

  • All items must be unused, unwashed, undamaged and in their original packaging, with all its accessories and all packaged components.

How to exchange an item: 

  • Start an exchange here. 

  • Please follow the instructions in the portal:

    • Within the portal, you will choose the item you want to receive, and a free shipping label for the unwanted product.  

    • Please print the label and ship the product back to us.  

    • Once the package is delivered, we will send your replacement item.  

Returns 

To be eligible for a return: 

  • The product must be returned to us within 30 days of order delivery. 

  • The product must not be marked as “non-refundable” or “no returns”. 

  • All items must be unused, unwashed, undamaged and in their original packaging, with all its accessories and all packaged components.

  • Unfortunately, at this time, we cannot accept returns on gift cards. 

Refund Or Store Credit 

Refund vs store credit image

How to return an item: 

  • Start a return here. 

  • Please follow the instructions in the portal.  

    • Within the portal, you will follow the prompts for a return, and whether you want a refund or store credit.  

    • A shipping label will be sent to your email address.

    • Please print the label and ship the product back to us.  

    • Once the return is delivered, we will refund you OR email you the store credit. 

 Do you have questions? Please contact our customer service.  

We do not offer a product warranty

Reima products are designed for active kids, and designed to last. However, they are subject to normal wear and tear through use and washing (please see product's care instructions for proper care for your Reima gear). Because of this, we do not offer a product warranty.

If you received an item that is defective or damaged upon arrival (for example, a hole, broken seam, or other manufacturing issue before it has been worn), please contact our customer service team. We’ll be happy to assist with a return for a full refund.

Please ensure you take pictures of the unworn, defective items with tags still attached.